Get that
feeling!
Lake Taupo Holiday Resort is excited to welcome you!
We want to make sure you have all the information you need for a pleasant stay, and an instant holiday feeling.
Here are some important details for you to be aware of:
Getting to us is easy! If you're coming from Taupo Bypass, take the Centennial Drive Exit. If you're in Taupo Town Centre, turn onto SPA Road at the roundabout by Countdown Supermarket. Keep going straight on SPA Road, which turns into Centennial Drive. We are conveniently located just 300m past AC Baths Thermal Pools and Taupo Events Centre, right across from the entrance to Taupo Golf Club. You can also use GPS coordinates: -38.675367 +176.098506.
Summer Hours - (including School Holidays & Event Weekends)
Saturday to Thursday - 8.00 am to 8.30 pm
Friday - 8.00 am to 9.00 pm
Winter Hours
Sunday to Thursday - 8.00 am to 7.00 pm
Friday - 8.00 am to 8.30 pm
Saturday 8.00 am to 7.30 pm
Christmas Eve Hours
We’re delighted to welcome Santa himself on Christmas Eve, keep watch around 6:00 pm-ish for his quick visit!
Cafe: 8:00 am – 5:00 pm (serving breakfast, coffee, milkshakes, iced chocolate, cabinet food etc)
Bar: 12:00 pm – 9:00 pm
Reception & Shop: 8:00 am – 8:30 pm
Waterslides - will be running from 10:00 am to 7:00 pm
Pool - 8:00 am to 9: 00 pm (last entry 8:00 pm)
Christmas Day Hours
Cafe: 8:00 am – 5:00 pm (serving breakfast, coffee, milkshakes, iced chocolate, cabinet food etc)
Bar: 12:00 pm – 9:00 pm
Reception & Shop: 10:00 am – 7:00 pm
Waterslides - will be running from 10:00 am to 7:00 pm
Pool - 8:00 am to 9: 00 pm (last entry 8:00 pm)
Plus, we’ll have Christmas movies playing both days to keep everyone in the festive spirit.
Please Note: we have updated our POS system and we are now a cashless bar/cafe.
We will accept Credit/Debit cards or you can set up Room Charges at Reception on arrival with a Credit card.
Late Arrivals
If you expect to arrive outside the reception hours mentioned above, please contact us to make arrangements for late arrival instructions and provide gate access etc.
Accommodation: Check-in is after 3 pm and check-out is by 10 am
Sites: Check-in is from 1 pm and check-out is by 10 am
Holidays are supposed to be fun and relaxing, and we do everything we can to help make your stay an enjoyable one. However, sometimes holidays for Kiwi families can be stressful, especially on arrival. If you find yourself in this category, take a deep breath. We’re here to help you check in, find your accommodation, and settle into holiday mode.
In saying that, Lake Taupo Holiday Resort has a zero-tolerance policy towards any form of abuse directed towards our staff or patrons. If any individual is found to be engaging in such behaviour, we reserve the right to remove them from the premises immediately without any refund for accommodation expenses. Please be aware that any additional costs incurred for alternative accommodation due to an eviction from our resort will not be the responsibility of Lake Taupo Holiday Resort.
A deposit of the first night’s tariff per unit/site booked is required to confirm all reservations during the low/mid-season. During the High/Peak Period, a 2-night deposit is required to confirm bookings. Balance of accounts are payable before arrival, see your confirmation for deposit due dates. Payment must be made for the full-time booked. No reduction for early departure or late arrival.
We highly recommend Travel Insurance to avoid disappointment if your plans are rudely interrupted by unfortunate unforeseen events.
There is a 2% card fee when paying by credit/debit card.
Conditions apply during weekends, events, public holidays, and school holidays, including a minimum stay requirement and specific tariffs. In case you're looking for last-minute availability, standby rates may be an option, depending on the availability on the day.
Please note that our tariffs are subject to an annual review, and while we strive to provide prior notice of any changes, management reserves the right to adjust them without prior notification. The allocation of units/sites is at the discretion of our management, who may make adjustments if necessary or cancel a tenancy if required.
It's essential to confirm with our reservation department which season your reservation falls into, as the season dates for low, mid, high, and peak periods may vary each year. We are here to assist you in clarifying any doubts regarding the season classification.
We would like to emphasise that reservations serve as a contract between Lake Taupo Holiday Resort and the named person on the reservation. These reservations are non-transferable to any other person. Consequently, it is required that the individual named on the reservation occupies the designated unit/site for the duration of the contract. This person assumes responsibility for the conduct and any damages caused by all occupants and visitors.
For group bookings, one person will be designated as the ultimate responsible party for the group's behaviour and any potential damages caused. A bond may apply to Groups
We understand the importance of staying close to your friends or choosing a specific site during your stay. If you wish to have a locked "Do Not Move" arrangement to secure a specific location, please note that a site lock fee of $5.00 per day will be applied to your reservation.
Additionally, we offer the option to select a specific site online. However, it's important to keep in mind that the availability of your preferred choice is subject to the site locks placed by other guests.
For group bookings, a $1000 bond is required. Reservations are a contract between you and Lake Taupo Holiday Resort and cannot be transferred. The person named on the reservation must occupy the booked unit/site and is responsible for all occupants and visitors. In the case of group bookings, one person is ultimately responsible for the group's behaviour and any damages. Additional costs may be charged by management for property damages, breakages, and extra cleaning.
For Villa reservations, a $500 bond is required. Reservations are a contract between you and Lake Taupo Holiday Resort and cannot be transferred. The person named on the reservation must occupy the booked unit for the duration of the contract and is responsible for all occupants. In the case of Villa bookings, one person is ultimately responsible for the behaviour and any damages. Additional costs may be charged by management for property damages, breakages, and extra cleaning.
We kindly ask all our guests to observe the quiet hours from 10:00 pm to 7.00 am to ensure a peaceful and relaxing atmosphere for everyone. During this time noise levels are to be kept to a minimum. The only exception to this rule is on New Year's Eve when reasonable noise is permitted until 12.30 am to celebrate the occasion.
If your noise levels are deemed excessive or offensive to other guests, we may kindly ask you to lower the volume or turn off the source of noise before curfew. This is to ensure that everyone can enjoy their holiday to the fullest.
At Lake Taupo Holiday Resort, we take pride in being a family-oriented destination with a focus on providing a safe and enjoyable experience. We have specific rules in place regarding partying, excessive drinking, and noise to maintain a family-friendly atmosphere. Therefore, reservations for groups that are not deemed legitimate family groups or couples must have an adult, parent, or official guardian present throughout the stay. The reservation will only be accepted under the name of the adult parent or official guardian, who will be held fully responsible for the group's conduct.
1. Noise Disturbance: Excessive noise or disruptions after the designated quiet hours can disturb the peaceful atmosphere of our resort and inconvenience fellow guests. Therefore, any noise disturbance reported after 10 pm may result in a call-out fee.
2. Call-Out Fee: Lake Taupo Holiday Resort reserves the right to charge a minimum of $150.00 call-out fee to any guest, that LTHR staff have been called out to, past the 10 pm curfew due to excessive noise and disruption of others. This fee covers the cost of staff intervention and any inconvenience caused to other guests.
3. Compliance: By agreeing to stay at Lake Taupo Holiday Resort, guests acknowledge and agree to adhere to our noise policy and understand the consequences of violating it.
4. Enforcement: Our staff members are authorized to enforce this policy and take appropriate action to address any noise disturbances that occur after the 10 pm curfew, this could also result in potential removal from our Resort.
5. Discretion: While we understand that occasional noise may occur, we reserve the right to determine what constitutes excessive noise and disruption based on the impact it has on the overall guest experience.
We appreciate your cooperation in maintaining a peaceful environment for all guests at Lake Taupo Holiday Resort. Thank you for your understanding and adherence to our noise policy.
We kindly inform you that our pool and facilities are exclusively reserved for our in-house guests. While we regret any inconvenience, the high demand and limited capacity of our facilities make it necessary for us to decline visitors or day guests, and we cannot make any exceptions to this policy. Thank you for your understanding.
In the event of damages, breakages, or if additional cleaning is required, please be aware that management reserves the right to charge additional costs.
We strictly prohibit the use of open wood or charcoal fires/BBQs, gas fire pits, or generators on our premises. You're welcome to use gas BBQs at our resort. Please ensure they're safe before use and turn off the gas after grilling. Gas BBQs are also located around the resort for your convenience.
Vehicles using power sites must have a current electrical Warrant of Fitness (WOF) & certification. Tents must have the correct Tent RCD lead which can be bought from hardware/camping shops etc. See below for correct power connection for tent sites.
Patrons may charge hybrid/electric vehicles at $15 per day per vehicle on top of your site or room tariff if charging onsite. Please note a $30 surcharge will apply if found charging without notification.
Please be advised that not all sites and accommodations have accessible power points available for close contact charging. Feel free to contact our team to discuss whether there is an accessible Power Points at your designated site/accommodation
There is a NO-fly zone over a large part of the Taupō District, including Lake Taupo Holiday Resort - including all of Lake Taupō.
Gang related insignia including patches must not be worn or displayed in the Resort.
Even though fur babies are part of some families, not everyone loves a lick, a cuddle, and the little presents that pooches so generously offer. To make sure everyone at the resort gets the best experience, there are no pets allowed.
Before reading on, we highly recommend Travel Insurance to avoid disappointment if your plans are rudely interrupted by unfortunate unforeseen events.
All cancellations MUST be emailed directly to stay@laketauporesort.co.nz.
Please DO NOT use our "Contact Us" form through the website as we may not receive it.|
Phone cancellations are NOT accepted. In the event of a cancellation, the following will apply to all monies paid:
Please note:
Inclement weather is not a valid reason for cancellation.
The normal cancellation policy applies to cancellations due to Covid-19.
No refund will apply for cancellations within 14 days of arrival.
Cancellations outside 15 days of arrival will be refunded less the $50.00 administration fee per site/room cancelled.
No refund will apply for cancellations within 42 days of arrival.
Cancellations outside 42 days of arrival will be refunded less the $50.00 administration fee per site/room cancelled.
No refund will apply for cancellations within 60 days of arrival.
Cancellations outside 60 days of arrival will be refunded less the $50.00 administration fee per site/room cancelled.
Balance of accounts is payable 60 days before arrival. Payment must be made for the full-time booked. No reduction for early departure or late arrival.
The deposit and cancellation policy will apply from the website you booked through as you have agreed to those terms and conditions when making your Reservation.
Reservations are a contract between Lake Taupo Holiday Resort and the person named on the reservation and are not transferable to any other person. This means that the named person must occupy the unit/site booked for the duration of the contract and is ultimately responsible for all occupants and visitors. Alterations can be made, before your non-refundable cancellation date, subject to availability and management approval, and may require a unit/site change. An administration fee of $50.00 - $100 will apply. Once a reservation is confirmed a modification fee of $50.00 - $100 per night will apply to any reductions in nights if the modification is accepted by management. Management reserves the right to cancel a reservation if the alteration reduces the reservation below minimum requirements and cancellation penalties will apply. Alterations to the number of guests require management approval. No refund will be made should guests alter or leave for any reason before their reserved departure date. Accommodation and sites are allocated at the discretion of management who reserve the right to alter if necessary or cancel tenancy at any time. Deposits cannot be transferred from the person named in the reservation.
Payment Plan Terms and Conditions - Sorry Payment Plans are No Longer Available.
Payment Plans give you great holiday flexibility by allowing you to book now and pay installments prior to your visit.
There are important terms and conditions that you need to be aware of before you book a holiday at Lake Taupo Holiday Resort using a Payment Plan. When you sign up to our payment plan, you are agreeing to our terms and conditions.
Who is eligible to take advantage of our Payment Plan?
Payment Plan users must:
Be at least eighteen (18) years of age; and
Be a New Zealand Citizen or Permanent Resident; and
Have and maintain a valid credit card from an approved provider (Visa or Mastercard only).
What bookings do Payment Plans apply to?
Payment Plans only apply to selected offers from Lake Taupo Holiday Resort which can be varied at any time before a payment plan is commenced. Payment plans will be available (unless otherwise stated) to any bookings that are:
Booked online via our website; and
Are valued at $300 or more; and
Bookings are made at least 30 days in advance of arrival; and
Paying by accepted credit cards; (Visa/Mastercard) and
2 or more payments will be made, in addition to your deposit, under the Payment Plan option before the first day of the Holiday; and
Payment Plans may be refused by Lake Taupo Holiday Resort for any reason, including but not limited to:
suspected fraudulent behaviour;
guest(s) in the party who have previously contravened our park rules/code of conduct; or
any other reason at the discretion of Lake Taupo Holiday Resort
Making payments in the Payment Plan
Payment frequency is selected from the options provided by Lake Taupo Holiday Resort. These options may include weekly, fortnight, or monthly time flows. The payment frequency may be subject to the commencement date of your Holiday and the date you start your Payment Plan.
Please note: Once you have selected a payment frequency, the payment dates are fixed/automated and unable to be altered.
Payments must be made ONLY via a credit card (Visa or Mastercard).
An Administration Fee of $1.00 per Payment installment is applicable at the time of each payment.
First Payment
The first payment of your Payment Plan will depend on the payment frequency you selected.
Refer to the below table for further information:
|
Payment Frequency |
First payment |
|---|---|
|
Weekly |
First payment will occur on the Start Date then weekly on the nominated day after that (Direct Debit Date) |
|
Fortnightly |
First payment will occur on the Start Date then fortnightly on the nominated day after that (Direct Debit Date) |
|
Monthly |
First payment will occur on the Start Date then monthly on the nominated day after that (Direct Debit Date) |
Final Payment
Full payment is due at least 30 days before the date of the holiday (unless otherwise specified). The final payment date and amount of your Payment Plan will be specified during the finalisation of the booking process.
Missed Payment
If you miss a payment or have an outstanding payment for any reason under the Payment Plan. We will reprocess the payment once and then contact you if it remains unpaid. Each attempt to charge your card and any failed payment will incur $1.00 transaction fee.
Payment Instalment Amount
Each repayment/instalment due amount will be specified during the finalisation of the booking process.
All payments due to us will be collected by us in accordance with these terms and conditions.
All payments are in New Zealand dollars. Where currency conversion fees apply, this is your complete responsibility.
What Happens If You Don’t Pay
You should contact us if you have missed or know if you are going to miss a payment.
If you do not make or miss a payment under your payment plan and your plan remains in arrears (for any amount) for 2 or more instalments:
Your Holiday booking may be cancelled; and
You may forfeit all repayments made under the Payment Plan; and
You may not be entitled to a refund, subject to any statutory rights.
If you are in arrears on the day, which is 30 days before the date of the holiday; then your Holiday booking may be cancelled; and
You may forfeit all repayments made under the Payment Plan; and
You may not be entitled to a refund, subject to any statutory rights.
The above-mentioned penalties are applied at the discretion of our managers and in review of the booking Terms and Conditions.
Cancelling my Payment Plan and/or holiday
You are able to cancel your Payment Plan. You will need to provide us with notice in writing. We may need to verify your identity before cancelling the Payment Plan.
The Payment Plan can be cancelled providing the final Direct Debit Date is at least 7 days from the date you notify us in writing. We can’t guarantee that we will be able to cancel the payment plan before your next instalment is debited/charged.
Payment Plan is subject to the following cancellation rules as per Lake Taupo Holiday Resort Deposit and Cancellation Policy:
Click here to view our: General Deposit and Cancellation Policy
If a reservation crosses over the two periods, PEAK Deposit and Cancellation Policy applies.
General Conditions of your Payment Plan
When you commence a Payment Plan with Lake Taupo Holiday Resort, you agree to the following:
Your information provided to us must be accurate and complete. This includes providing us with your full legal name and correct billing information. We require your current address, telephone number, email address and in some cases, date of birth or other proof of identification. Any information we hold will be stored in accordance with our Privacy Policy, however, some data may be stored with our service providers.
Lake Taupo Holiday Resort will make reasonable efforts to ensure that the billing is correct, however, we will not be held liable for any loss, inconvenience, or harm caused to you as a direct or indirect result of any act or omission by Lake Taupo Holiday Resort or third parties.
If any of your details change or become invalid (including your payment details such as your credit card), you must notify us as soon as possible. To avoid cancellation of the Payment Plan and/or booking, you will need to supply new details as soon as possible.
Each payment date (or slightly before or after), we will debit your nominated payment method for the due amount.
You will be liable for the total price of the Holiday as at the time of booking (i.e., the day of purchase). Any discounts, promotions or other changes to the tariffs advertised by Lake Taupo Holiday Resort will not apply to the cost of your Holiday retrospectively.
You are allowed to make additional payments in instalments during the Payment Plan Period, however, this will not necessarily change the payment plan debits unless the entire amount is paid.
Lake Taupo Holiday Resort may cancel your Payment Plan arrangement should any two or more of your debit payments be returned or dishonoured. Lake Taupo Holiday Resort is not liable for any fees associated with returned or dishonoured payments.
Your credit card statement will show the name of Lake Taupo Holiday Resort where you have booked your Holiday.
For the avoidance of doubt any returned or dishonoured payment will be required to be paid before the Holiday. You should ensure that missed payments are rectified as soon as possible to avoid possible cancellation of your Holiday.
Where the debit falls due on any day which is not a business day, the payment will be made on the next business or calendar day. If you are unsure when the debit will be processed to your credit card, you should ask your financial institution.
You must ensure that there are sufficient funds available on your credit card so that the debit is successful.
If your credit card payment is declined or unsuccessful, we will use reasonable endeavours to notify you that an amount is overdue. If the amount outstanding is not immediately paid, Lake Taupo Holiday Resort will reattempt the debit of your credit card again after 3 business days.
Any queries concerning disputed debit payments must be directed to us in the first instance by contacting the Resort. Where we cannot resolve a query or dispute between us, your query or dispute may be referred to our bank (or other third-party supplier) who may ask you to provide information in connection with your query or dispute.
Except to the extent that disclosure is necessary in order to process credit card payments, investigate and resolve disputed transactions or is otherwise required by law, we will keep details of your credit card payments confidential.
Termination and variations
The agreement may be terminated by us at any time by notice in writing to you if you breach these terms and conditions.
You are bound by the latest version of these Terms and Conditions. We will use reasonable endeavours to notify you of any changes to the terms and conditions by placing a notice on the Resort website. Where there are material changes to these Terms and Conditions that could adversely affect or limit your rights, we will provide additional notice to you by way of the email address you have provided to us, and you thereafter have the right to cancel the payment plan in accordance with clause
Where possible, we will give at least 1 months’ notice of such changes.
By commencing a Payment Plan with Us, you agree that you have read, understood, and agree to the terms and conditions of Lake Taupo Holiday Resort.
Please note: Closing time for Café and Bar is subject to patronage all year.
Please Note that we have updated our POS system and we are now a cashless bar/cafe. We will accept Credit/Debit cards or you can set up Room Charges at Reception on arrival with a Credit card.
Monday to Sunday
Sunday to Thursday: 12.00 pm to 7.00 pm
Friday & Saturday: 12.00 pm - 9.00 pm (may close earlier due to patronage)
Breakfast & Coffee are available from 8.00 am
Please note: Closing time for Cafe/Ice Cream Parlour is subject to patronage all year
Monday to Sunday - 8.00 am till late (subject to patronage
Please note: Opening and closing time for the water slides is subject to patronage all year.
Closure for Maintenance: In the event that routine or unforeseen maintenance is required, Lake Taupo Holiday Resort reserves the right to temporarily close down the Hydro slides and or Lagoon for any necessary period of time.
*Closure for maintenance may be necessary to ensure the safety and well-being of our staff and valued guests.
Failure to comply will rules may result in your removal from the pool area and the water slide closure.
Parents, please ensure that you supervise your children at all times in the pool/waterslide area.
While we understand that it's enjoyable to have a cocktail, please remember, your children's safety is your responsibility. All children need to be supervised by an adult at all times while enjoying the slides.
To keep you and all our guests safe, there are hydroslide rules that need to be followed.
 |
You must be at least 120cm tall to use the hydroslides. |
 |
Children aged 7 and under must be accompanied by a responsible caregiver ages 18 years or older. |
 |
Maximum weight: 1 person/120kg. |
 |
All riders must wear swimwear. |
 |
Riders must not wear jewellery. |
 |
Do no run up or down the stairs. Walking only. |
 |
Only slide when the lights turn green. |
 |
No stopping in the hydro slide tube. |
 |
Please exit the splash area as quickly and safely as possible. |
 |
Slides are dark inside. |
 |
Health authorities warn that it’s unsafe to use hydroslides if you are pregnant, have a back or neck problem, or have a heart condition. |
 |
Management and staff have the right to refuse entry. |
 |
Must be able to swim unaided. |
| No Trains or Pool Toys | |
| Ride Feet First, with arms crossed |
Playing on our large screen in the Pool Area each evening
Winter - 5.00 pm
Summer & School/Public Holidays - 12.00 pm and 5.00 pm
Sporting Events may also be screened with prior approval
For everyone's safety and enjoyment, please kindly adhere to the following pool rules. By using the pool complex, you agree to follow these guidelines. We value your understanding, and failure to comply with these rules may result in being asked to leave. This includes the usage of water slides. Please listen to staff instructions, observe signage, and familiarize yourself with the water slide regulations.
To maintain a clean and safe environment, we request your cooperation in observing basic hygiene practices. Before entering the pool, please use the toilet, wash your hands, and take a shower. Remember to wear appropriate swimwear. If there is a faecal incident in the pool, please promptly inform our staff and follow their instructions.
It is important for parents, teachers, and caregivers to closely monitor the children under their care. For children who are 17 years old and younger, they must be actively supervised by a caregiver who is at least 18 years old and able to provide immediate assistance. The caregiver should also be within arm’s reach of the children. Additionally, it is essential to ensure that children are taken to the toilet regularly to prevent accidents in the pool. If a child is wearing a nappy, they must use swimmer nappies which can be purchased from Reception and the Pool Bar/Cafe. Regular checks should also be made on the nappies. Any child under 18 years of age who is found without supervision will be asked to leave the pool complex. If the child’s parent or caregiver cannot be located, the police may be contacted.
As the pool complex is a licensed area, we kindly request that you refrain from bringing any food, drinks, water, or water bottles (especially glass) into the pool complex. Free drinking water is available at the Bar, Cafe, and water fountain within the complex. We offer a selection of delicious breakfast, lunch, dinner, local coffee, and beer at our Cafe/Bar. Please refer to the opening hours displayed above. We request that you do not leave the licensed pool area with any drinks and avoid removing our polycarbonate glasses from the pool area. If you choose to take food with you, please ensure that it is in takeaway containers and that no plates or cutlery are to be removed. Thank you for your cooperation.
Please be aware that there are no lifeguards on duty at any time. Parents are responsible for their children's safety and supervision at all times while using the pool. Please note that pool attendants are only available on-site during the Christmas/New Year holiday period (late December/early January). If you are not a confident swimmer, we advise you to refrain from diving in or going beyond your depth. You can either walk in from the shallow beach by the top bar or use the steps to enter the pool. It is crucial that all pool users and visitors comply with our acceptable behaviour guidelines and familiarise themselves with the pool rescue and emergency procedures. Let's work together to ensure a safe and enjoyable experience for all.
We would like to remind all our guests that their behaviour counts. Our facility is equipped with cameras to monitor pool usage and ensure the safety of guests and their belongings. We kindly request that you respect our staff, other pool users, and our facility and refrain from using inappropriate language. Swimming while under the influence of alcohol or drugs is strictly prohibited.
Smoking or vaping is also not allowed anywhere in the pool complex, including the changing facilities and toilets. Please go outside the complex if you need to smoke or vape.
Inappropriate, anti-social, and boisterous behaviour will not be tolerated, and anyone who exhibits such behaviour may be asked to leave the pool complex. We do not allow running around the pools, tag games, pushing, fighting, jumping around the pools, climbing on, or diving in the Grotto Cave.
Before jumping or diving into the pool, please check the depth of the pool and its gradients. Non-swimmers must not go into the pool beyond their depth. Only approved aquatic toys are permitted in the pools, and large pool toys, boogie boards, surfboards, kayaks, or underwater equipment are not allowed. Please do not take approved aquatic toys into the Grotto Cave.
We would also like to remind you that prolonged exposure to the sun can be harmful if you are not protected by sunscreen or protective clothing. Therefore, please remember to apply sunscreen regularly. For your privacy and that of others, mobile phones and cameras are not permitted in the changing rooms. We reserve the right to remove them and place them in a secure location while the owner is using the pool complex. If necessary, we may also contact the police. Thank you for your cooperation in keeping our pool complex a safe and enjoyable environment for everyone.
If you feel unsafe or witness any suspicious behaviour from another patron, it is important to report it immediately. You can approach the uniformed bar staff who will take over responsibility and take appropriate action to ensure the safety of all patrons. Your safety and well-being are our top priority, and we appreciate your cooperation in maintaining a safe and friendly environment for everyone.
It is important for your safety that you do not use the Grotto Cave alone. A minimum of two pool users, with at least one person aged 18 years or older, is required to use the Grotto Cave. Please be aware that the Grotto is four meters deep, and diving off the Cave is strictly prohibited. We want to ensure that everyone can enjoy the facilities safely and responsibly, so please follow these guidelines at all times. Thank you for your cooperation.
Please follow the emergency procedures displayed around the pool complex. Emergency equipment is located around the pool, with a Life ring by the Toilet Building, and a Reach Pole by the Big Screen. First aid kits are located in the Bar/Café or Reception. If there is an accident or emergency, assess the situation. Give immediate assistance, but only if required urgently. Call uniformed bar staff for help who will take over responsibility, and who will call emergency services if necessary. In case of an emergency situation please leave the pools in an orderly fashion and go to the emergency assembly points (i.e. playground or tennis courts) and await further instruction from uniformed bar staff or management.
We kindly inform you that our pool and facilities are exclusively reserved for our in-house guests. While we regret any inconvenience, the high demand and limited capacity of our facilities make it necessary for us to decline visitors or day guests, and we cannot make any exceptions to this policy. Thank you for your understanding.
We offer Room charges within the Resort at the Café/Bar or Shop. You must provide a valid credit card as security on your reservation. Sorry, No Debit cards. Room charges can be paid at Reception on departure, failure to pay on departure will result in the charges being taken from your credit card. If staying as a group, the credit card number given as security is responsible for all charges against the reservation unless advised otherwise.
This Privacy Policy describes how your personal information is collected, used, and shared when you visit our website (the “Site”).
Depending on your online activity we may collect the following personal information, including information about you:
We request and collect your personal information in order to:
We share your Personal Information with Google Analytics to help us understand how our visitors use the Site.
You can read more about how Google uses your Personal Information here and you can also opt-out of Google Analytics here.
We also use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.
You can opt-out of targeted advertising via the following links;
Facebook Opt-Out, Google Opt-Out, Bing Opt-Out, LinkedIn Opt-Out.
Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal. For more general information on cookies and how to disable them, see Cookies and You.
You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information or to have it corrected, please contact us.
As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it, and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the site's functionality.
For more general information on cookies and how to disable them, see Cookies and You.
We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.
You can prevent the setting of cookies by adjusting the settings on your browser. Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site.
Email newsletters related to cookies
This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.
This site offers e-commerce and payment facilities and some cookies are essential to ensure that your booking is remembered between pages so that we can process it properly.
When you submit data to through a form such as those found on contact pages cookies may be set to remember your user details for future correspondence.
In some special cases, we also use cookies provided by trusted third parties. The following section details which third-party cookies you might encounter through this site.
This site uses Google Analytics which is one of the most widespread and trusted analytics solutions on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.
Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.
From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.
As we are a business it's important for us to understand statistics about how many of the visitors to our site actually make a booking and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.
The Google AdSense service we use to serve advertising uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times that a given ad is shown to you.
We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work we will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.
Do you allow Day Visitors/Guests?
We kindly inform you that our pool and resort facilities are exclusively reserved for our in-house guests.
While we regret any inconvenience, the high demand and limited capacity of our facilities make it necessary for us to decline visitors or day guests, and we cannot make any exceptions to this policy. We appreciate your understanding.
Do you allow Pets
While we love our furry friends, we are not a pet friendly Resort. Unfortunately, this also means inside your caravan or motorhome.
To ensure everyone at the resort gets the best experience, NO Pets are allowed.
Centennial Kennels and Cattery are located at the end of our road (Centennial Drive) if this helps.
Are you Open all year - Yes, we certainly are!
Are your pools heated all year - Absolutely!
EV Charging
We do not have EV Charging stations onsite, there are some located around Taupo.
What are the temperatures of your pools
The pools range between 30-36 degrees all year round
What are your Check-in and Check-out times
Accommodation: Check-in is after 3 pm and check-out is by 10 am
Sites: Check-in is from 1 pm and check-out is by 10 am
Are the Rooms cleaned or serviced daily
On arrival, you will be provided with the essentials including linen and towels (depending on room). If at any time you need these items replenished feel free to pop up to reception and we help! If you would like a full service at any point during your stay we are happy to arrange this at an additional cost.
Can I bring my Generator
Generators are not permitted within the Resort due to noise and disruption to other guests.
Do we allow Campfires
No open fires are permitted anywhere within the Resort.
Can I bring a BBQ
Yes, we allow gas and electric BBQs. Charcoal and wood BBQs are NOT permitted.